Servicio de Planificación, Evaluación y Calidad (SPEC). Resultados en la Atención a los Usuarios
Te ofrecemos información sobre todas las peticiones/tickets que llegan a través de la aplicación OTRS a todos los servicios de la UAL.
Nuestra aspiración y compromiso es ofrecerte un instrumento vivo y dinámico, con un diseño que permita el fácil acceso a los datos.
Se pueden obtener los informes de las diferentes colas de las áreas: informe de actividad, tiempo de asignación, tiempo de respuesta, tiempo de resolución, análisis de tickets abiertos, así como el control de notas externas.
Podemos proporcionarte información adicional o las aclaraciones que necesites para entender los datos que se ponen aquí a tu disposición.
La información se actualiza diariamente.
Guía Datamart OTRS público
League\OAuth2\Client\Provider\Exception\IdentityProviderException: interaction_required in /var/www/html/composer/vendor/league/oauth2-client/src/Provider/GenericProvider.php:222
Stack trace:
#0 /var/www/html/composer/vendor/league/oauth2-client/src/Provider/AbstractProvider.php(613): League\OAuth2\Client\Provider\GenericProvider->checkResponse(Object(GuzzleHttp\Psr7\Response), Array)
#1 /var/www/html/composer/vendor/league/oauth2-client/src/Provider/AbstractProvider.php(528): League\OAuth2\Client\Provider\AbstractProvider->getParsedResponse(Object(GuzzleHttp\Psr7\Request))
#2 /var/www/html/application/blocks/ual_informe_data_pas/view.php(31): League\OAuth2\Client\Provider\AbstractProvider->getAccessToken(Object(League\OAuth2\Client\Grant\Password), Array)
#3 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Block/View/BlockView.php(248): include('/var/www/html/a...')
#4 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/View/AbstractView.php(164): Concrete\Core\Block\View\BlockView->renderViewContents(Array)
#5 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Area/Area.php(853): Concrete\Core\View\AbstractView->render('view')
#6 /var/www/html/application/themes/ual/ual_pagina_generica.php(400): Concrete\Core\Area\Area->display(Object(Concrete\Core\Page\Page))
#7 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/View/View.php(288): include('/var/www/html/a...')
#8 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/View/View.php(250): Concrete\Core\View\View->renderTemplate(Array, '')
#9 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/View/AbstractView.php(164): Concrete\Core\View\View->renderViewContents(Array)
#10 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Http/ResponseFactory.php(153): Concrete\Core\View\AbstractView->render()
#11 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Http/ResponseFactory.php(220): Concrete\Core\Http\ResponseFactory->view(Object(Concrete\Core\Page\View\PageView), 200, Array)
#12 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Http/ResponseFactory.php(371): Concrete\Core\Http\ResponseFactory->controller(Object(Concrete\Core\Page\Controller\PageController))
#13 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Http/DefaultDispatcher.php(131): Concrete\Core\Http\ResponseFactory->collection(Object(Concrete\Core\Page\Page))
#14 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Http/DefaultDispatcher.php(59): Concrete\Core\Http\DefaultDispatcher->handleDispatch(Object(Concrete\Core\Http\Request))
#15 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Http/Middleware/DispatcherDelegate.php(39): Concrete\Core\Http\DefaultDispatcher->dispatch(Object(Concrete\Core\Http\Request))
#16 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Http/Middleware/ThumbnailMiddleware.php(76): Concrete\Core\Http\Middleware\DispatcherDelegate->next(Object(Concrete\Core\Http\Request))
#17 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Http/Middleware/MiddlewareDelegate.php(50): Concrete\Core\Http\Middleware\ThumbnailMiddleware->process(Object(Concrete\Core\Http\Request), Object(Concrete\Core\Http\Middleware\DispatcherDelegate))
#18 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Http/Middleware/FrameOptionsMiddleware.php(39): Concrete\Core\Http\Middleware\MiddlewareDelegate->next(Object(Concrete\Core\Http\Request))
#19 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Http/Middleware/MiddlewareDelegate.php(50): Concrete\Core\Http\Middleware\FrameOptionsMiddleware->process(Object(Concrete\Core\Http\Request), Object(Concrete\Core\Http\Middleware\MiddlewareDelegate))
#20 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Http/Middleware/CookieMiddleware.php(35): Concrete\Core\Http\Middleware\MiddlewareDelegate->next(Object(Concrete\Core\Http\Request))
#21 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Http/Middleware/MiddlewareDelegate.php(50): Concrete\Core\Http\Middleware\CookieMiddleware->process(Object(Concrete\Core\Http\Request), Object(Concrete\Core\Http\Middleware\MiddlewareDelegate))
#22 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Http/Middleware/ApplicationMiddleware.php(29): Concrete\Core\Http\Middleware\MiddlewareDelegate->next(Object(Concrete\Core\Http\Request))
#23 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Http/Middleware/MiddlewareDelegate.php(50): Concrete\Core\Http\Middleware\ApplicationMiddleware->process(Object(Concrete\Core\Http\Request), Object(Concrete\Core\Http\Middleware\MiddlewareDelegate))
#24 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Http/Middleware/MiddlewareStack.php(86): Concrete\Core\Http\Middleware\MiddlewareDelegate->next(Object(Concrete\Core\Http\Request))
#25 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Http/DefaultServer.php(85): Concrete\Core\Http\Middleware\MiddlewareStack->process(Object(Concrete\Core\Http\Request))
#26 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Foundation/Runtime/Run/DefaultRunner.php(128): Concrete\Core\Http\DefaultServer->handleRequest(Object(Concrete\Core\Http\Request))
#27 /var/www/html/updates/concrete-cms-8.5.16/concrete/src/Foundation/Runtime/DefaultRuntime.php(102): Concrete\Core\Foundation\Runtime\Run\DefaultRunner->run()
#28 /var/www/html/updates/concrete-cms-8.5.16/concrete/dispatcher.php(45): Concrete\Core\Foundation\Runtime\DefaultRuntime->run()
#29 /var/www/html/concrete/bootstrap/configure.php(50): require('/var/www/html/u...')
#30 /var/www/html/concrete/dispatcher.php(16): require('/var/www/html/c...')
#31 /var/www/html/index.php(2): require('/var/www/html/c...')
#32 {main}