Servicio de Planificación, Evaluación y Calidad (SPEC). Resultados en la Atención a los Usuarios

Te ofrecemos información sobre todas las peticiones/tickets que llegan a través de la aplicación OTRS a todos los servicios de la UAL.

Nuestra aspiración y compromiso es ofrecerte un instrumento vivo y dinámico, con un diseño que permita el fácil acceso a los datos.

Se pueden obtener los informes de las diferentes colas de las áreas: informe de actividad, tiempo de asignación, tiempo de respuesta, tiempo de resolución, análisis de tickets abiertos, así como el control de notas externas.

Podemos proporcionarte información adicional o las aclaraciones que necesites para entender los datos que se ponen aquí a tu disposición.

La información se actualiza diariamente.

Guía Datamart OTRS público

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